Frequently Asked Questions

HOW MUCH DO YOU CHARGE FOR SHIPPING?

We will ship your order for FREE. We hope your experience is wonderful. Enjoy our complimentary shipping service at no cost.

WHERE DO YOU SHIP TO?

We ship for free to all parts of the world.

DO YOU CHARGE CUSTOMS AND DUTY?

No. We do not charge any customs or fees/duty.

HOW CAN I CANCEL MY ORDER?

Sometimes we have a change of heart. It is perfectly okay. Send a note as soon as possible (within 30 minutes) to contact@dreamerjewels.com so we can stop the shipment. We will do our best to accommodate you at all times. There is no guarantee that the product may not have been sent before you message us though. 

WHEN WILL MY ORDER ARRIVE?

Our stock is based in China. Orders are generally shipped within 3 to 4 days. The delivery time can change depending on your location. Then, your order should arrive within 2 to 4 weeks after you order, depending on the product and your location. Please check the respective product page for more information.

HOW DO I SUBMIT A CLAIM?

Shall anything happen, please send an email to contact@dreamerjewels.com with the information outlined below:

  • Style name, color, and size you are sending back
  • Why you are sending the product back and the defect
  • Images of the areas where the repairs are needed
  • Order number

We respond to your claim generally within 72 hours to explain the next steps.

OUT OF STOCK ITEMS

If you order an item that becomes out of stock, you will receive an email detailing the item in question. You will not be charged for the items. We re-stock online items regularly. Make sure you check back as availability changes.

IS MY PERSONAL INFORMATION PROTECTED ON YOUR SITE?

Dreamer Jewels takes every precaution in keeping your information safe. Once your information is submitted, it is protected online and offline.

WHAT DO YOU DO WITH MY EMAIL?

We use your email to send you promotions, new product updates and, offers. You can unsubscribe here anytime.

DO YOU ACCEPT GIFT CARDS?

At the moment, gift cards are not accepted. Register for our newsletter for more upcoming news.